Lean Six Sigma challenges for Service and Product Development are
- Short life cycles for service offerings, products and technologies
- Integrated development and quality approach with suppliers
- Customer expectations becoming more demanding
- Technology (hard/software) becoming increasingly complex
- Extremely high requirements for service and manufacturability
- High impact of poor OTOQOC performance on confidence
- High costs of development of complex services and products
- High cost of post design changes, amendments & failures
Short life cycles for both products and technologies.
[Comment: This requires dynamic changes in product designs be managed at the sub-assembly level and coordinated across product lines to gain the most synergy for our development efforts.]
Customers have rising expectations for quality of total service [Comment: Customers don’t care if the problem is a handset or service provider.]
Increasing number of product development projects.
[Comment: Nokia has chosen to compete in all technology areas. Since technology has not yet consolidated around one or two standards, we face the need to innovate and refresh all product lines on a regular basis. Most of our competitors are not attempting this same approach.]
Products must be capable of manufacture in the millions.
[Comment: Mistakes cannot be made in production, right the first time is essential or we will not effectively compete in this business.]
Reliance on component parts quality from suppliers.
[Comment: We do not control our own destiny for quality but must seek exceptional partners who can contribute to our overall effort on behalf of our customers.]
Software is complex and interoperability is essential & interoperability is essential.
[Comment: Again, “right the first time” is the rule for software as well as hardware. We also rely heavily on standards and industry partnerships to assure that we maintain seamless integration between hardware manufacturers and service providers.]
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