Selecting and defining an Improvement project:
3 key questions

Question 1 – What is the problem that needs to be fixed?

What must be improved? (not how to improve it). Clear focus on the issue that is to be changed (not the solution).

Question 2 – Why is it important?

Why are you going to spend time and effort to improve the situation? Clear focus on the importance of this project.

Question 3 – How will I know when I have succeeded?

What can I measure that will show me I have finished the project? This measure should be a measure of ‘quality’, ‘waste’, ‘on-time’, ‘Euros’ or ‘customer satisfaction’. Clear focus on the ‘measurable benefits’.